Not many people would give much thought to their garbage chute; that vertical pathway that guides your garbage to its collection area at the street level or basement. There is one built on every high rise building floor just so you can throw your rubbish away at ease without having to make the journey downstairs.

The choice to outsource services within your business can be a complex one and requires a thorough due diligence process. Remember you are entrusting another business to provide not just operational support but the delivery of the entire business process. Whether it be Information Technology, Human Resources, Facilities Management or Finance, there are some obvious points to consider and some less recognisable areas which require your attention.

International Organisation for Standardisation (ISO) is a global international standard for regulatory compliance across a range of business fields. The most common is ISO 9001 for quality management standards. Companies with ISO Certification, like Challenger®️, are regularly audited by independent accreditation organisations and issued with improvement notices if required, together with updated re-certification. ISO Certification is the gold standard in terms of measuring a service provider’s processes, systems and adherence to the standards.